SimbaDrive Limited – Spare Parts Terms & Conditions

Last Updated: 18 August 2026

These Terms & Conditions apply to the use of the SimbaDrive website at simbadrive.com and to purchases of motor vehicle spare parts and related products made through the website.

Please read these Terms & Conditions carefully before placing an order. By placing an order through our website, you confirm that you have read, understood and agreed to these Terms & Conditions.

1. About SimbaDrive

SimbaDrive operates in the United Kingdom and Tanzania and supplies motor vehicle spare parts to customers in Tanzania and other international destinations.

Our business specialises primarily in Jaguar and Land Rover spare parts, which represent the majority of our product range.

Our products are sourced directly from the United Kingdom and sold in Tanzania and other international destinations.

SimbaDrive Limited – United Kingdom Company Registration Number: 14126153 Address: Kingsbury Road, Birmingham, B24 8QJ, United Kingdom

SimbaDrive – Tanzania Company Registration Number: 204950814 Address: Emirate Building, Sinza Madukani, Shekilango Road, Dar es Salaam, Tanzania

Website: simbadrive.com Email: admin@simbadrive.com Telephone: +255 744 455 455

Where these Terms refer to “SimbaDrive”, “we”, “us” or “our”, this refers to the relevant SimbaDrive entity responsible for the particular transaction.

“You” and “your” refer to the customer placing an order.

2. Products

We supply a range of Jaguar and Land Rover motor vehicle spare parts, including:

Genuine Jaguar and Land Rover parts
OEM parts
New dealer parts
Used parts
Refurbished or reconditioned parts, where applicable
Electrical and electronic components
Specialist parts
Special-order parts

We may also supply selected parts for other vehicle manufacturers where listed on our website.

Where applicable, parts may be sourced specifically against a customer’s:

Vehicle registration number
VIN/chassis number
Engine code
Vehicle model and year
Original manufacturer or OEM part number

We do not sell aftermarket parts unless a product is specifically identified as such in the relevant product listing.

We take reasonable care to ensure that product descriptions, photographs, part numbers and specifications displayed on our website are accurate.

Photographs may be for illustration purposes and may not always represent the exact individual item supplied.

The condition of each product will be stated in the relevant product listing where applicable.

3. Genuine, OEM and Dealer Parts

Where a product is described as genuine Jaguar or Land Rover, it means the product is represented as a genuine manufacturer part.

Where a product is described as an OEM part, it means the product is supplied by or associated with the original equipment manufacturer, where stated in the listing.

Where a product is described as a new dealer part, this refers to a new part supplied through an authorised dealer or dealer supply channel, where applicable.

Customers should always refer to the individual product description for the exact description and condition of the part being offered.

4. Vehicle Compatibility and Part Numbers

Customers are responsible for providing accurate vehicle information when requesting or purchasing parts.

Part numbers and compatibility information should be carefully checked before purchase. Similar or superseded part numbers do not automatically guarantee interchangeability.

Where SimbaDrive assists with compatibility, any recommendation will be based on the information supplied by the customer.

For certain parts, we may require the customer’s:

Vehicle registration number
VIN/chassis number
Model and year
Engine size and engine code
Transmission type
Existing part number

Customers are responsible for ensuring that the information supplied to SimbaDrive is accurate and complete.

If incorrect or incomplete information is supplied, SimbaDrive may not be able to confirm compatibility accurately.

Where SimbaDrive has specifically confirmed compatibility in writing using the complete vehicle information supplied by the customer, the customer may rely on that confirmation, subject to the information provided being accurate.

5. Product Condition

The condition of each part will be stated in the product listing where applicable.

New parts should be reasonably free from defects and will be supplied in the condition described.

Used parts may show signs of previous use, including:

Scratches
Marks
Surface corrosion
Wear
Discolouration
Other cosmetic imperfections consistent with age and previous use

Where a significant known defect or limitation is identified, we will make reasonable efforts to disclose it in the product description.

Customers should carefully review the product description and photographs before purchasing.

Nothing in these Terms & Conditions removes or limits any statutory rights that cannot legally be excluded.

6. Prices and Currency

All prices displayed on the SimbaDrive website are shown in Tanzanian Shillings (TZS) by default.

Customers may also be provided with the option to view prices in:

British Pounds (GBP £)
United States Dollars (USD $)

Currency conversions are provided for convenience and may be based on indicative exchange rates.

The final amount charged may differ depending on the payment method, exchange rate and banking charges.

VAT or other applicable taxes will be charged where legally required.

Prices may change at any time. However, once an order has been accepted, the agreed price will normally remain unchanged unless there is an obvious pricing or system error.

7. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed, SimbaDrive may offer:

A suitable alternative
A revised delivery timeframe
A full refund

If we are unable to fulfil an order, any payment taken will be refunded.

8. Placing an Order

When you place an order, you are making an offer to purchase the selected product.

You are responsible for checking all order details before completing your purchase.

A contract is formed when SimbaDrive confirms acceptance of the order.

9. Payment

Payment must be made using approved payment methods.

We may refuse or cancel an order where:

Payment is not authorised
Fraud is suspected
Pricing or system errors occur
The product is unavailable
We cannot fulfil the order

Refunds will be issued where applicable.

10. Delivery

We supply and ship motor vehicle spare parts from the United Kingdom to customers in Tanzania and other international destinations.

Delivery options and applicable delivery charges will be communicated during the ordering process.

Delivery times are estimates only and may be affected by circumstances outside our reasonable control.

Customers must provide accurate and complete delivery information.

SimbaDrive is not responsible for delays caused by incorrect or incomplete information provided by the customer.

11. International Orders

SimbaDrive supplies and ships products internationally from the United Kingdom.

Customers purchasing products for delivery outside the United Kingdom and Tanzania are responsible for ensuring that the goods can legally be imported into the destination country.

Unless otherwise stated, customers are responsible for:

Import duties
Customs charges
Local taxes
Clearance fees
Port charges
Handling fees
Any other import-related costs

International delivery may be delayed due to customs procedures, inspections or other circumstances outside SimbaDrive’s reasonable control.

12. Returns and Cancellation

SimbaDrive only accepts cancellations and returns where the item is faulty or not as described, subject to applicable law.

Customers must contact SimbaDrive before returning any item and provide the relevant order details and information regarding the issue.

Where SimbaDrive accepts the return:

The customer must return the item to SimbaDrive.
The returned item may be inspected to establish the condition and reason for return.
Where the claim is accepted, SimbaDrive may issue a refund for the eligible amount excluding delivery charges.
The customer may be responsible for the cost of returning the item unless otherwise required by applicable law.

SimbaDrive does not provide repair services. Depending on the circumstances and applicable law, SimbaDrive will determine the appropriate remedy available to the customer.

Nothing in these Terms & Conditions is intended to remove or restrict any statutory rights that cannot legally be excluded.

13. Faulty, Damaged or Incorrect Products

If you believe a product is faulty, damaged or incorrect, you must contact SimbaDrive as soon as possible.

We may request supporting evidence such as:

Photographs
Videos
Vehicle details
Part numbers
Diagnostic information
Other relevant information

Where a claim is accepted, a refund may be issued in accordance with Section 12.

The returned product may be inspected before a refund is authorised.

14. Installation

SimbaDrive does not provide installation services.

Customers are responsible for arranging installation.

We recommend that motor vehicle spare parts, particularly mechanical, electrical, safety-critical and specialist parts, are installed by suitably qualified professionals.

SimbaDrive is not responsible for damage caused by incorrect installation, incorrect fitting, modification or misuse, subject to applicable law.

15. Electrical and Electronic Parts

Electrical and electronic parts should be installed and tested by suitably qualified technicians.

Customers should ensure that the vehicle’s electrical system and associated components are suitable for the part before installation.

Incorrect installation, coding, programming, modification, electrical damage or misuse may affect the performance of the product and may affect a return or warranty claim where permitted by law.

16. Special-Order and Specifically Sourced Parts

Some parts may be specially sourced or ordered specifically for an individual customer.

These may include parts sourced using:

VIN/chassis number
Vehicle registration number
Specific part number
Vehicle specification
Special manufacturer or dealer request

Before placing an order for a special-order or specifically sourced part, customers may be informed of any special terms that apply to the order.

Where permitted by applicable law, cancellation or return conditions for specially sourced products may differ from standard stock items.

Nothing in these Terms & Conditions removes any statutory rights that cannot legally be excluded.

17. Used and Reconditioned Parts

Used and reconditioned parts may show signs of previous use.

The product listing will identify the condition of the part where applicable.

Customers should carefully review the photographs and product description before purchasing.

Any known significant defects or limitations will be disclosed where reasonably identifiable.

Used and reconditioned parts remain subject to applicable statutory rights.

18. Warranty

Where a specific manufacturer’s warranty or SimbaDrive warranty applies to a product, this will be stated in the relevant product listing or documentation.

Any warranty provided by SimbaDrive is additional to and does not replace the customer’s statutory rights.

Warranty claims may require proof of purchase and information regarding the installation and use of the product.

19. Deposits and Advance Payments

Certain products may require a deposit or full payment in advance.

This may apply to:

Special-order parts
Specifically sourced parts
Imported parts
High-value parts
Parts sourced specifically against a customer’s vehicle information

Any applicable deposit or advance-payment requirement will be communicated before the order is confirmed.

20. Customer Accounts

Customers who create an account are responsible for keeping their login information confidential and secure.

Customers must not:

Access another customer’s account
Share account credentials improperly
Provide false information
Use the account for fraudulent activity
Attempt to gain unauthorised access to SimbaDrive systems

We may suspend or terminate an account where there is reasonable evidence of misuse, fraud or unlawful activity.

21. Website Content

We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.

However, occasional errors may occur, including errors relating to:

Product descriptions
Photographs
Prices
Part numbers
Availability
Specifications

Where a material error is identified, SimbaDrive reserves the right to correct the error and, where necessary, contact affected customers.

22. Intellectual Property

All content appearing on the SimbaDrive website, including:

SimbaDrive branding
Logos
Photographs
Product descriptions
Graphics
Website design
Text
Original materials

is owned by or licensed to SimbaDrive Limited unless otherwise stated.

You may not copy, reproduce, modify, distribute or commercially exploit our website content without prior written permission.

23. Website Misuse

Customers and website users must not use the SimbaDrive website:

For fraudulent purposes
For unlawful activity
To introduce malicious software
To attempt unauthorised access
To interfere with website security
To collect information without permission
In a manner that could damage or impair the website

We reserve the right to restrict access where necessary.

24. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.

Nothing in these Terms & Conditions affects statutory consumer rights.

To the extent permitted by law, SimbaDrive will not be responsible for indirect or consequential losses that were not reasonably foreseeable.

SimbaDrive will not be responsible for damage caused by incorrect installation, misuse, modification or failure to follow appropriate installation instructions where such damage was not caused by a fault in the goods supplied.

25. Events Outside Our Control

SimbaDrive will not be responsible for delays or failure to perform its obligations where caused by circumstances beyond our reasonable control.

These may include:

Customs delays
Transport disruption
Courier disruption
Strikes
Severe weather
Natural disasters
Government restrictions
Supplier delays
Port delays
Other events outside our reasonable control

We will make reasonable efforts to minimise any resulting delay.

26. Privacy

Personal information provided to SimbaDrive will be handled in accordance with our Privacy Policy.

Our Privacy Policy explains how customer information is collected, used, stored and protected.

27. Complaints

If you have a complaint regarding an order, product or service, please contact SimbaDrive using the details provided below.

Please include your order number and relevant information so that we can investigate the matter efficiently.

We aim to deal with complaints fairly and within a reasonable timeframe.

28. Business Customers

Where goods are purchased wholly or mainly for business purposes, different contractual and legal provisions may apply.

Certain consumer rights may not apply to business-to-business transactions.

SimbaDrive may provide separate trade or business terms where applicable.

29. Changes to These Terms

We may update these Terms & Conditions from time to time.

The version applicable to an order will normally be the version in force when the order is accepted.

The latest version will be made available on the SimbaDrive website.

30. Governing Law

For transactions made through the UK SimbaDrive entity, these Terms & Conditions will generally be governed by the laws of England and Wales.

For transactions made through the Tanzanian SimbaDrive entity, these Terms & Conditions will generally be governed by the applicable laws of Tanzania.

Nothing in these Terms & Conditions prevents a customer from relying on mandatory legal rights and protections applicable to them.

31. Contact Us